Dufferin Blue Stain Cue with Nylon Wrap

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes can happen.

If you need to edit your order details — such as the cue weight, tip upgrade, shipping address, or contact information — please reach out to our customer service team as soon as possible.

Here’s what you can do:

• Contact our support via email or Live Chat immediately.
• Have your order number and full name ready when reaching out.
• Changes cannot be guaranteed after 24 hours of order placement, as many cues, shafts, and accessories begin processing shortly after purchase.

This is because premium billiards products may be assembled, packed, or customized soon after the order is received.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If you encounter issues such as damaged items, missing accessories, or receiving the wrong cue:

• Contact our customer service team within 48 hours of delivery.
• Provide clear photos of the product, packaging, or any noticeable defects.
• We will assist with replacements, exchanges, or solutions depending on the issue.

For high-value cues or carbon fiber shafts, we may request additional verification for warranty processing.

Some items may ship separately, especially large or premium items such as:

• Pool cues and shafts
• Cue cases
• Billiards balls
• Table accessories or heavy items
  

If part of your order is missing, we recommend:

• Checking your email for multiple tracking numbers
• Verifying expected delivery dates
• Contacting our support if an item is overdue or missing

We will make sure all remaining items reach you as soon as possible.

Yes. Most premium brands such as Predator, Tiger, Little Monster, Zan, and Poison come with manufacturer warranties.

Warranty terms vary by brand, but commonly cover:

• Structural defects
• Warp issues
• Tip or ferrule defects (brand-specific)
• Carbon fiber shaft integrity
  

Damage caused by misuse or improper storage is not covered.

For safety and authenticity reasons, cues and shafts must remain unused and in original condition to be eligible for return.

We accept returns within 7–14 days depending on the product category.

Customized cues, special-order weights, or engraved items are not eligible for return unless defective.