Shipping policy

General Shipping Information

Boxbilliards carries a large stock of cues, cases, and billiard accessories featured on our website. Our extensive inventory practices distinguish us from other online billiard suppliers and auction-style sites that rely on drop-shipping from various wholesalers. In most instances, orders are processed and shipped on the same business day. We do not delay shipments; if you prefer not to receive your order immediately upon placement, submit it when ready for delivery to prevent complications, or specify an alternative address where the package can be received. If you anticipate being unavailable for delivery, direct the shipment to a secure location for pickup. Any changes to the shipping destination after the package has departed our facility are your responsibility, including resolution of loss or theft through contact with the carrier, such as UPS.

Due to our heavy stocking strategy, Boxbilliards is an Authorized Dealer for all products listed on our site. This status is crucial for our customers, ensuring competitive pricing (as we purchase directly from manufacturers, not through intermediaries) and comprehensive post-purchase support. As Authorized Dealers, we can assist with any issues, including warranties, should unforeseen problems arise.

If an item in your order is out of stock and expected to remain so for an extended period, we will arrange for the manufacturer to ship it directly to you. For orders with in-stock items, we will dispatch those from our warehouse using your selected shipping method and cover ground shipping costs from the manufacturer for the out-of-stock item. We believe customers should not incur additional shipping fees due to our stock shortages. For international orders, due to high shipping costs, only one consolidated shipment is feasible; out-of-stock items will delay the order until all merchandise is available.

Free Shipping

Boxbilliards offers free shipping on all retail orders over $99.00 within the Continental United States. Orders qualifying for free shipping may not adhere to same-day processing, as express shipments are prioritized. Free shipping and other promotions do not apply to wholesale customers.

Orders Over $1000.00 Will Have Signature Required

Any order exceeding $1000.00 requires a signature upon delivery. If you will not be available on the expected delivery date, access the UPS tracking link to pre-sign electronically. Ensure your shipping address is accurate, as we ship to the provided address and bear no responsibility for misdeliveries.

Oversize Shipping

Certain items on Boxbilliards are classified as "oversized" due to their dimensions and elevated shipping costs. These items are excluded from free shipping promotions.

Express and Ground Shipping Delays

Once a package leaves our facility, we have limited control over its transit. We fulfill shipments according to our agreements using your specified method. Delays may occur due to factors such as adverse weather along the route.

Boxbilliards is not liable for refunds or credits on shipping delays caused by weather or other events deemed unavoidable by the carrier.

Freight Forwarding Address

For shipments to freight forwarding addresses, UPS is recommended. Packages sent via USPS to such addresses are not insured against loss, theft, or delivery discrepancies. We assume no responsibility for shipments to freight forwarders and cannot ship certain products (e.g., Predator items) to them. Contact your freight forwarder for claim resolutions.

Order Processing Time

For in-stock items, orders received by 1:00 PM Eastern Time (Monday-Friday) are typically processed and shipped the same day. Allow one business day for processing as a precaution. If an item is backordered, discontinued, or irregular, we will notify you via email or phone within one business day (or two during holidays). This additional time enables us to explore options like drop-shipping or upgrades to fulfill your order promptly.

During the holiday season (November-January), allow up to 24 hours for processing. We strive to update you on status. For time-sensitive orders, select express shipping and note the required delivery date in the comments section.

Orders by United States Postal Service: Important Notice

For same-day shipping via USPS (Monday-Friday), in-stock orders must be placed by 12:00 Noon Eastern Time, as USPS collections occur early.

Boxbilliards Order Status Settings

Boxbilliards provides updates on your order's progress through our fulfillment system. Below are explanations of status levels:

Accepted: Order received and queued for processing.
Processed: Order invoiced and prepared for shipment. An invoice number is assigned, and the order proceeds to shipping. It will then transition to "Completed" with tracking emailed. Incomplete orders receive alternative statuses.
Completed: Order labeled and awaiting carrier pickup; tracking is emailed upon label application. Actual scans begin post-pickup.
Backorder: One or more items unavailable; shipment held until restocked.
Custom Backorder: Delay due to item customization.
Split Shipment: Partial shipment from Boxbilliards, remainder from manufacturer (tracking provided as shipped).
Partial Shipment: Initial items shipped; remainder follows shortly.

Orders are not processed on weekends or holidays. While most in-stock orders before 1:00 PM EST ship same-day, we do not guarantee this due to potential delays. Use matching billing/shipping addresses and a credit card-linked phone number to expedite. Express methods ship first. For date-specific needs, upgrade shipping, as ground/free methods lack guarantees.

Order Shipping Time

Shipping transit time excludes processing and varies by method. UPS Ground/Express deliveries occur Monday-Friday. We recommend UPS for reliability; USPS suits small items but averages longer transit.

USA Overnight Shipping & Handling

Selecting Overnight does not ensure next-day receipt. Orders after 1:00 PM EST may ship the following day, arriving 1-2 days post-processing (typically within 24 hours). No shipments or pickups occur on weekends, Sundays, or select holidays.

Damaged Goods

Upon receipt of a damaged package, note it and contact us immediately. If the driver is present, request documentation. Retain all materials for potential carrier inspection.

If packaging damage suggests merchandise impact, refuse delivery and call Customer Service at [insert phone number]. For post-delivery discoveries, notify the carrier and Boxbilliards promptly. We use heavy-duty tubes for cues/shafts to minimize issues but are not liable for carrier delays. We facilitate timely replacements for satisfaction.

Shortage

Inspect shipments upon arrival and inventory items. Report shortages within 5 days of delivery. Check packaging thoroughly for small items.

Shipping Errors

Report missing items within 5 days. Multi-brand orders may arrive separately if including non-stock items (noted on invoice as "drop ship"). We correct our errors at no cost, including returns and replacements. For customer errors, you cover shipping.

Product colors/stains may vary from depictions due to monitor differences and artisan variations.

USPS Shipping Claims

USPS claim filing timelines vary by method: First Class Mail requires ~45 days wait; Priority Mail ~15 days. Refer to USPS guidelines for details.

UPS Shipping Claims

Warranty Claims

Customers typically cover return shipping to manufacturers for warranties, subject to their policies (included with products or online). Boxbilliards assists fully.

Important

For date-specific needs, contact us to confirm feasibility and method. Shop early to allow ample time.

UPS Shipping Time Map

[Note: Insert or link to a UPS shipping time map if available; otherwise, refer customers to UPS for estimates.]

International Orders

Boxbilliards prioritizes excellent service and swift delivery for international customers. All prices are in U.S. Dollars.

Currency Conversion

[Handled by your payment provider; rates fluctuate.]

International Shipping Destinations

Shipments go to the credit card billing address unless via wire transfer or Western Union. Signature required for all. Be available for delivery.

Additional Information May Be Required

We may request verification like photo ID, credit card copies, or bank details.

Duties and Taxes

No U.S. taxes apply. You are responsible for import fees; check local customs. No credits for non-delivery due to unpaid fees.

Payment Methods

Accept MasterCard, Visa, Discover, American Express, or PayPal.

International Delivery Policy

Pay duties/taxes upon receipt (vary by country). UPS International: 2-5 business days post-shipment; USPS Air Mail: up to 8 weeks. Contact us for questions.

International Back-Orders

One shipment per order; hold for complete fulfillment. Separate orders for immediate in-stock items.

International Insurance

All shipments insured; we replace lost/damaged UPS International items.

Shipping Costs

Calculated at checkout based on postal code via UPS/USPS.

Shipping Methods and Carriers

Offer UPS International and USPS. We may switch carriers for efficiency; recommend UPS for speed and claims.

Prices

Quoted in USD; subject to change due to fluctuations, errors, etc. Contact for large-order quotes.

International Returns

You cover duties, taxes, insurance, and shipping for returns/warranties.